In the first 6 months of the year, Viettel enhanced digital transformation services for its clients; as a result, its revenues reached VND 120 trillion, up by 9.1% in comparison to the same period of last year while its pre-tax earnings stood at VND 19.85 trillion or nearly 110.2% against its planned objective. Particularly, revenues from its new digital transformation services rose 57% year on year. The digital transformation services for its individual clients only brought VND 2.4 trillion (up 60% against the same time last year) to the group.

Viettel has changed its business and production strategies to adapt to the complicated development of COVID-19. (Photo for illustration)

In addition to enhancing its digital transformation services, Viettel expanded e-banking services on its e-banking platform ViettelPay. It launched various new services such as: online savings, online loans, online insurance and online investing, buying tourism packages online, buying airfares online and checking airfares online. The total transaction amount on ViettelPay in the first 6 months of 2020 reached 186% of the same period of last year.

In the context of the COVID-19 pandemic, Viettel expanded and improved client services on its digital platforms instead of the traditional ways. Its virtual assistant Chatbot, accessed through My Viettel, operates around the clock and serves some 25,000 customers per day on average. Thus, the client satisfaction rating increased to 90.02% in 2020 from 87.92% in 2019.

In the first 6 months of the year, Viettel also introduced a number of Cloud services like Cloud server, Cloud PC and Cloud camera as well as researched and developed AI applications in management, business, production and entertainment.

At the same time, the group continued to provide digital solutions to the Government, the education and training sector, healthcare, and completed the planning projects on smart city and e-government.

According to the International Data Group (IDG), many of the Top 150 telecoms (according to Brand Finance’s ratings) in the world suffered negative growth in the first 6 months due to COVID-19 so the positive growth of Viettel could be seen as a big success and demonstrates its vitality and innovation in difficult times. 

Translated by Thu Nguyen