Accordingly, Viettel temporarily suspends one-way and two-way blocking about 54,000 postpaid subscribers (mobile, landline, television...) who have not yet paid fees from September 28 to October 10, 2022 in Quang Tri, Thua Thien Hue, Quang Nam, Quang Ngai, Binh Dinh, Phu Yen, Gia Lai and Kon Tum provinces and Da Nang city.

Viettel mobilizes more than 2,000 personnel to ensure smooth information flow in localities.

Meanwhile, it also implements a policy of using mobile internet (given 14GB per week) for about 15,000 subscribers using fixed broadband services, subscribers providing specific services such as hotels, cafes, convenience stores, online teaching, customers having problems due to the impact of storms... In addition, Viettel has presented 1,000 free simcards with 5GB data per day; and provided Dcom connector (5GB per day) to customers who don't have the device.

Besides, more than 16,000 devices of all kinds such as Dcom wifi, modem, camera, V-tracking, S-tracking... have also been transferred to support and ensure smooth information flow in localities. Viettel has adjusted the fee for 226,000 fixed subscribers whose information is interrupted during the storm at a cost of about VND 1.1 billion.

Moreover, it also continuously updates the developments after Storm Noru and provides recommendations via voice messages, SMS to 3.2 million mobile subscribers and 1.1 million fixed broadband subscribers. Meanwhile, Viettel staffers are on standby to receive any calls via hotline as well as to ensure its service.

Earlier, Viettel has prepared backup lines for the transmission network, national backbone cables, inter-provincial and inter-district cables, and mobilized more than 2,000 technical personnel, equipment and supplies to localities.

Under the direction of the Ministry of Information and Communications, Viettel was tasked with ensuring information in response to Storm Noru, especially in promptly putting into operation the “field network centers” in 11 provinces and cities affected by the storm to be ready in any circumstances.

Translated by Minh Anh