Flexible approaches
At noon, loudspeakers in Mai Ha commune continuously broadcast instructions urging residents to visit authentication support points. At the Chieng Chau village cultural house, staff member Nguyen Thi Nhu Hoa quickly helped Lo Van Quan and Mac Thi Hai take photos of citizen identity cards and performed facial recognition, while also optimizing their phones.
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Viettel Mai Chau staff Nguyen Thi Nhu Hoa authenticates a mobile subscription for a resident. |
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Local support points save residents travel time and effort. |
Nguyen Thi Nhu Hoa noted that elderly customers often struggle with technology and ignore the network operators’ messages. Consequently, Viettel personnel proactively track unverified numbers, make calls, and provide home visits. This approach speeds up the process and assists the elderly and residents in remote areas.
Chieng Chau village head Ngan Van Viet explained that due to the rice harvest season, the village broadcast early so residents could arrange their time. Notably, communication campaigns are conducted in both Vietnamese and Thai languages to ensure accessibility for the local Thai ethnic minority community.
By late afternoon, the village head helped Viettel personnel contact returning farmers. At dusk, Nguyen Thi Nhu Hoa visited Ha Van Nghien in Vang village to complete the procedure. Ha Van Nghien then invited neighbors over to receive Viettel’s free support.
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Nguyen Thi Nhu Hoa visits Ha Van Nghien’s house to verify subscriber information. |
Viettel Mai Chau’s Director Nguyen Van Nam stated that since most residents use older model phones, are not tech-savvy, and work all day in the paddy fields, the unit has added evening shifts (19:00 - 20:00). Personnel navigate treacherous mountain terrain, sometimes traveling over 30 kilometers in foggy and harsh weather conditions to reach remote villages.
Perseverance to fulfill the mission
Nguyen Thanh Cong, Deputy Director of Individual Customers at Viettel Phu Tho, reported that Viettel Mai Chau personnel quickly authenticated thousands of subscriptions. The main challenge lies in the remaining 10%, a third of whom are vulnerable individuals living in remote areas or wary of scam calls.
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Viettel organizes subscription authentication at the Chieng Chau village cultural house. |
To meet targets early, all personnel have been deployed to local areas, offering door-to-door support for the elderly and those without smartphones. Mobile support teams have been established at commune centers, utilizing loudspeakers and Zalo groups with village heads for mass notification. However, low digital literacy regarding apps like MyViettel or VNeID remains a significant hurdle.
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A staff of Viettel Mai Chau uses the loudspeaker system to boost the public’s awareness of mobile subscription authentication. |
Viettel Phu Tho’s leadership mandated personnel to persistently visit every household and village. Moving forward, the unit will diversify its communication channels through local radio, community digital technology teams, and local authorities to promptly conclude the authentication process.
Translated by Minh Anh