In Quang Nam, the network infrastructure was affected by the storm, causing interruptions in communication.

Knowing this situation, Viettel and other telecommunication enterprises launched free mobile roaming services for local people.

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Using this service, subscribers of other mobile service providers can make phone calls and send messages in areas whose mobile network is interrupted via Viettel’s network infrastructure and vice versa. The roaming process is conducted automatically without any action from customers. It will be maintained until mobile service providers restore their mobile networks.

As reported by Viettel, by September 29, nearly 3,500 subscribers of other mobile service providers had used Viettel’s roaming service and around 1,100 Viettel subscribers got access to other mobile service providers’ roaming services.

Thanks to thorough preparations for the storm, Viettel shortened the time for information rescue missions in provinces of Quang Tri, Thua Thien Hue, Quang Ngai and Binh Dinh and Da Nang city by half. Earlier, Viettel mobilized more than 2,000 technicians to take information rescue tasks, ensuring smooth communications in any circumstances.

Apart from personnel, Viettel has sent seven satellite phones, 36 portable radios, 12 terminal equipment, and six repeater and transceiver stations to the commanding committees for natural disaster prevention and search and rescue, and military units stationed in storm-affected provinces to ensure information to respond to the storm.

Translated by Quynh Oanh