According to Vietnam Report, the ranking is based on financial capacity, media reputation, and independent surveys of customers and experts. Viettel Post scored highly across all categories, particularly in service quality and continuous innovation to meet market demands.
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Viettel Post remains steadfast in its strategy of developing logistics based on technology, data, and system standardization on a national scale. |
In a fiercely competitive express delivery market, Viettel Post leverages its nationwide network and proprietary technology to lead. Core systems for routing, transport optimization, and real-time monitoring enable centralized control across all satellite points, ensuring speed and reliability for millions of daily orders.
The company continues to restructure its multi-tiered logistics model, optimizing connections between central warehouses and delivery points to shorten last-mile times. Automated centers featuring cross-belt sorters, robotics, and identification technologies allow Viettel Post to scale volumes while maintaining output quality for the booming e-commerce sector.
Regarding customer experience, Viettel Post focuses on on-time delivery and low complaint rates, two key indicators of operational consistency at user touchpoints. Simultaneously, digital payments and automated reconciliation ensure transparency for both senders and receivers.
Phung Van Cuong, General Director of Viettel Post, stated at an award ceremony that being ranked No.1 by Vietnam Report in Express and Last-Mile Delivery validates the company's capacity. He emphasized that this recognition motivates Viettel Post to pursue a strategy centered on technology, data, and national standardization.
Securing a top position for six consecutive years demonstrates a stable foundation in a volatile industry. This success aligns with Vietnam’s national goals to reduce logistics costs, enhance competitiveness, and transition toward a modern, technology-driven model.
Translated by Minh Anh