Previously, the Intra Asia (IA) undersea cable was broken from December 8 while the AAG undersea cable also ran into technical trouble.

At Viettel's Global Network Operation Center

The AAG system stretches more than 20,000km and connects Southeast Asia and the US, with a total capacity of up to 2Tb/s. Having been put into operation in November 2009, it goes through Malaysia (Mersing), Singapore (Changi), Thailand (Sri Racha), Vietnam (Vung Tau), Brunei (Tungku), China’s Hong Kong (South Lantau), the Philippines (Currimao), and the US (Guam, Hawaii, and California).

Meanwhile, the 6,800km IA system was also officially launched in November 2009, connecting Vietnam, Singapore, the Philippines, China’s Hong Kong, and Japan. It can deliver a total capacity of up to 3.84Tb/s.

Right after learning of these incidents, Viettel raised its capacity on the Asia-Pacific Gateway (APG) system by 300Gb/s. Besides, the company continues to work with partners in other systems to ensure the best possible speed for customers.

In addition, the telecom firm uses another inland cable system connecting Vietnam, Laos, and Cambodia, so that its users still enjoy a good Internet speed, even at high-peak hours.

Also, the access to international platforms including Google, Facebook and YouTube via Viettel’s Internet services remains normal.

As for the IA cable system, a Viettel representative said that errors affecting its S2 branch would be fixed on January 29, 2020, and those of the S1 branch are expected to be addressed on February 3. The repair schedule may change based on marine weather conditions.

At present, there is no timeline available for when the problem with the AAG and Asia-Africa-Europe (AAE)-1 cables will be resolved.

Translated by Van Hieu