The total revenue of Viettel accounts for 50% of the entire telecommunication sector of Vietnam, with a total profit of more than VND 39 trillion (about USD 1.678 billion), or an increase of 5.5%. The group contributed VND 38 trillion (about USD 1.635 billion) to the state budget, up by 2.7%. Also last year, the group was honored in 10 categories of the International Business Awards. The success of Viettel Group in the year has been made possible thanks to the tireless efforts of the entire personnel of the group and endeavors of “special people of Viettel.”
An outstanding vice manager in Myanmar
Kuang Htet Lu decided to work for Mytel (a Viettel affiliate in Myanmar) after eight years working for international telecoms in Singapore and Malaysia. Lu said his decision was based on Mytel’s potential for development in Myanmar and the fact that Ayeyarwady, a city in the delta of the Ayeyarwady River, is his hometown.
As the first Mytel’s Burmese branch vice manager, at work Lu has promoted his deep understanding of issues related to telecommunication business operations. Good business operations combined with the best 4G infrastructure and fiber optic cable system in Myanmar has helped Lu’s Ayeyarwady branch flourish. Currently, after nearly two years of operation, Mytel’s Ayeyarwady branch, where Lu is working, has topped the market-share in both mobile phone and fiber optic Internet services.
Running the branch, Lu has always got himself directly involved in most of the Ayeyarwady branch’s projects, especially in business operations. Making plans, penetrating and monitoring the market, monitoring and controlling the branch’s operations, monitoring results, and getting customers’ feedback have helped Lu and his colleagues make appropriate and flexible decisions and changes to get better business results. Accordingly, Lu and his team at Mytel’s Ayeyarwady branch chose to offer customers quality products and services to convince them. Lu shared that his current position gives him chances to contribute more to the company.
In fact, Viettel Group always aims to facilitate local people to hold important positions in foreign markets. Lu is the first Burmese branch vice manager in Mytel and there will be more in the future.
The one to implement “missions impossible”
Viettel is the first and only telecom carrier that has piloted the 5G services in Vietnam and is also the first and only carrier to provide eSIM on Apple Watch. Both of these projects have helped place Vietnam on the list of the first network operators to offer those services in the world.
Nguyen Viet Anh is the head of the Network Quality and Technology Innovation Center/VTNet, who has just been honored as one of the eight global most outstanding individuals working at Viettel Group at Viettel’s Stars 2019. According to Nguyen Viet Anh, running against time for the launch of the first eSIM on Apple Watch in Vietnam on December 13, 2019, Viettel had to undergo tests with Apple for months. To gain Apple’s recognition, Viettel had to run hundreds of tests in advance and complete the tests by mid-October, 2019. In order to meet that deadline, the three parties of VTNET, Apple, and Viettel Telecoms had to interact continuously to handle any arising problems and speed up the implementation. Finally, the eSIM Viettel on Apple Watch was not launched in the first quarter of 2020 as Apple predicted, but much earlier: December 13, 2019.
The deployment of the infrastructure for the 5G service pilot in Hanoi and Ho Chi Minh City is another special project that Viettel has implemented. Unlike some other telecom carriers around the world, Viettel’s 5G services are offered directly on devices serving millions of upgraded 3G and 4G subscribers. Therefore, Viettel faced a lot of challenges. However, overcoming all hindrances, Viettel started making their first 5G calls in early May 2019, barely one month after the Republic of Korea, a leading country in 5G services and technology, debuted the services.
A person who crosses fierce river
Not only foreign to users, “integrated service solutions” is a new term to the very personnel working at the Viettel Construction Corporation (VCC), an affiliate of Viettel Group. The solutions, however, play a key role in increasing income and getting the VCC ready for future development in the Fourth Industrial Revolution.
According to the Deputy Director of the Operation and Exploitation Center of the VCC Nguyen Sinh Dung, integrated service solutions include solutions in the fields of consultation, design, business, IT service sales, smarthome, and individual household and cooperate solar energy, etc.
Dung believes that the biggest challenge in the management and operation of the corporation in building integrated service solutions is changing the mindset of its personnel. Solutions have been devised to help pure technical personnel to get used to and shift to doing business with integrated service solutions on IT platforms.
In a completely new field, apart from preparing forces from available resources, the VCC has also applied outsourcing to sales and infrastructure construction. Changes to the organizational structure have also been made to meet new requirements.
Dung stressed that due to the lack of experience, working with integrated service solutions is like feeling one’s way and proceeding with trial and error. However, thanks to the working spirit of the personnel, many creative solutions have come to life to deal with hardships and problems arising from the work.
Feeling their way, Dung and his colleagues have to both run the integrated service solutions and meet the goal of digitally-transforming 90% of the core business processes that the VCC set in 2019. Some processes were even digitally-transformed before seeing their effectiveness. Recently, as an example, a business support application had to be upgraded six times in nine months.
As of last December, the accumulated revenue raked in from integrated service solutions reached VND 153/93.4 billion (USD 6.579/4.016 million), accounting for 163% of the year’s set target. This result shows the success of the VCC in its development with integrated service solutions.
Translated by Huu Duong