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 At the conference

In 2016, Viettel Post enjoyed a profit increase of 47% while the pre-tax profit increased by nearly 72% compared to that of 2015. During the year, Viettel Post built its widespread system of post offices, resulting in breakthrough achievements in the development of its business. The number of newly-opened post offices in 2016 is equal to that over the past 18 years prior to 2016. So far, Viettel Post has reached 713 out of 713 districts, becoming the post business with the largest coverage nationwide.

The domestic delivery service accounts for the biggest proportion in the revenue structure of Viettel Post. The logistics service has been expanded in scale. Especially, the Cash on Delivery (COD) service of Viettel Post accounts for an increasing proportion. Research and development of new services and their application to business operation have seen good signs. As for the Public administration services, Viettel Post has been consistently provided the services in 19 provinces and cities, of which the most successful is the drivers’ license delivery service.

The conference pinpointed difficulties, challenges and lessons learnt from the task implementation in 2016 so that development measures can be devised for 2017. The discussed contents included the operation of newly-formed post offices, effective use of quality human resource, transparent financial operation, supervision over the quality of delivery and customer care activities, etc.

Concluding the conference, General Director of Viettel Post Tran Trung Hung confirmed that Viettel Post stands chances for vigorous change in 2017 and will boost operation of its post offices. The modern management system has helped the staff of Viettel Post shorten working time so that they can spend more time taking care of customers.

According to Hung, the modern management system of Viettel Post will enable customers to choose the most suitable services; provide tracking information for customers; support e-customers to find the best sales points, supervise service quality and complaints over services.

In 2017, 100% of the staff of Viettel Post will use smart-phones to reach three targets, namely sales, customer care service, and service quality supervision and staff evaluation. Viettel Post will also apply automation technologies to the loading and unloading and goods-classification systems. It will also provide the delivery service to the commune level.

Translated by Huu Duong