Amidst the bustling Xin Cai market, one "stall" consistently draws large crowds. Instead of selling goods, it is staffed by officials from the commune’s public administrative service center, the police, the Military Command, officers from Border Station of Sam Pun border gate, and members of the community digital technology team. Together, they patiently guide local people through activating their VNeID digital identity accounts, integrating electronic documents, installing the electronic health record application, and accessing online public services.
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Officials assist people in activating VNeID accounts, integrating digital documents, and accessing online public services at the Son Vi commune Public Administrative Service Center. |
Tasks that may seem straightforward, such as scanning QR codes, verifying digital identities, or logging into mobile applications, are carefully explained in both Vietnamese and local ethnic languages. Through this hands-on support, people are gradually becoming familiar with digital technologies right in the heart of the bustling border market.
For Son Vi commune, where many villages are located dozens of kilometers from the commune center and transportation is challenging, traveling to the commune office to complete administrative procedures once meant spending an entire day on the road. Instead of waiting for local people to come to government offices, local authorities have brought public services directly to villages through mobile support stations set up at periodic markets, cultural houses, and village meetings.
Beyond providing direct assistance, the commune has organized digital skills training for village heads, Party cell secretaries, and reputable leaders, enabling them to become grassroots advocates for digital transformation. Using local ethnic languages and their close relationships with local people, they help overcome language barriers and gradually familiarize local people with the digital environment.
Mua Thi Va, Head of Mo Phang village, shared that they visited every household and explained in their ethnic language so that people could understand the benefits of VNeID and online public services. When they can complete administrative procedures on their phones by themselves, they are delighted because they no longer have to travel long distances as they did before.
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Taking advantage of the weekly market, officers of Border Station of Sam Pun border gate (under the Tuyen Quang provincial Border Guard Command) conduct information dissemination and guide people how to use VNeID application. |
Through these practical efforts, digital transformation in Son Vi is no longer an abstract concept but is gradually becoming a tangible part of daily life.
According to Sung Mi No, Chairman of Son Vi commune People Committee, Son Vi covers a vast area, and many villages are located far from the commune center. Therefore, they have mobilized the whole political system to reach out to people, providing direct guidance on using VNeID and online public services. Once local people are able to use these digital utilities, they save both time and money while gradually developing the skills required of digital citizens.
Meanwhile, officers and soldiers of Border Station of Sam Pun border gate have also become “digital guides” along the border. During their regular visits to localities, in addition to disseminating legal knowledge and encouraging people to comply with regulations on safeguarding national sovereignty and border security, they provide hands-on assistance in using smartphones, installing and activating VNeID digital identity accounts, accessing online public services, and recognizing and avoiding online scams.
The unit has also worked closely with local authorities, and mass organizations to establish grassroots digital transformation support teams. These teams focus on teaching essential digital skills suited to the daily lives and livelihoods of ethnic minority groups. Their goal is to help people gradually master digital platforms that support both daily life and economic activities.
The close coordination among these forces has created a “digital transformation front” at the grassroots level, where officers and soldiers serve as a “digital guide,” bringing digital government closer to people living in border areas.
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Border guards provide hands-on guidance to local people on basic digital skills and the use of essential digital technologies. |
Although challenges remain, the collective efforts of the whole political system and the armed forces are steadily integrating digital transformation into daily life in Son Vi. Every activated VNeID account, every administrative procedure completed online, and every person who successfully handles official paperwork on a smartphone for the first time stands as tangible evidence of a citizen-centered public administration. In border areas, officers and soldiers are not only safeguarding national sovereignty and border security, but also serving as an “extended arm” of digital government, bringing modern public services closer to people.
Translated by Quynh Oanh