The People’s Council of the central province of Quang Binh in collaboration with Oxfam GB on January 4 launched a project to score the quality of public services via mobile phones.

Accordingly, the Mobilephone Scorecard (M-Score) project will be implemented in the People’s Committee of Minh Hoa, Tuyen Hoa, Quang Trach, Bo Trach, Quang Ninh and Le Thuy districts, Ba Don town, and Dong Hoi city.

An one-stop-shop office in Quang Binh province. (Photo for illustration)

The M-Score aims to enhance the quality of public services at the grassroots level as well as strengthen transparency and accountability of services provided by local administrative agencies.

Local people who complete transactions at one-stop-shop offices will get a message/call from the switchboard asking them to provide feedback on the quality of service and the attitude of the staff.

Citizens can also make calls to hotline 18008081 to inquire about their document process and comment on staff attitude.

Vice Chairwoman of the provincial People’s Council Nguyen Thi Thanh Huong said the initiative aims to set up a mechanism for local residents to score and give feedback on the quality of administrative services in local agencies.

Thanks to public opinions, local authorities will take measures to address shortcomings and improve administrative services, she said.

The provincial People’s Council pledges to facilitate the implementation of the project and use its results to ensure high quality public service while assessing the one-stop-shop offices’ performance every three months and honouring outstanding units and individuals in the field annually.

The project will run until 2018.

Source: VNA