Reportedly, while cleaning the aircraft, leader Pham Huu Tuan of the Onboard Service Team at VIAGS Tan Son Nhat found a large sum of money and other valuable assets left behind on flight VN215 from Hanoi to HCM City.

Pham Huu Tuan (left) receives a letter of compliments from VIAGS's leadership.

Immediately, he informed the company and returned the lost items to the passenger.

In 2019, Tuan discovered 91 lost items, including mobile phones, tablets, cash, and other belongings, and returned them to passengers. Last year, he also picked up and returned 106 items and cash to many passengers.

Tuan has become a good example for all staff in VIAGS Tan Son Nhat in particular and Vietnam Airlines in general.

In 2020, employees of the Parking Service Center of VIAGS Tan Son Nhat discovered and returned 5,320 items and nearly VND 3 billion in cash to passengers. These acts have contributed to enhancing the image and prestige of Vietnam Airlines.

To foster the trust of customers, Vietnam Airlines has always ensured that all staff members must follow the regulations in operations and quality of service.

Amid the complicated development of the COVID-19 pandemic, Vietnam Airlines has taken active measures to promote pandemic prevention and control to ensure the safety of passengers and the community.

Particularly, the airline has checked passengers’ temperature before flights and assisted them in filling out a compulsory health declaration and wearing face masks during the flight. 

In addition, the airline has carefully disinfected all aircraft, maintained social distancing in check-in areas, and more.

All of the above measures have shown the utmost efforts of Vietnam Airlines to provide passengers with safe flights during the upcoming 2021 Lunar New Year .

Translated by Quynh Oanh