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The call center is multi-functional. (Photo: dangcongsan)

As medical facilities in Ho Chi Minh City are overloaded, when contacting the call center, COVID-19 patients who are being treated at home can be connected with doctors for timely support. For cases that cannot buy medicine for themselves, the call center will contact organizations which provide to medicine bags to their homes.

It also connects with oxygen ATMs to help patients borrow free oxygen cylinders when being treated at home.

In addition, people who live in difficult circumstances and lack food can also contact the call center to receive food relief. When facing difficulties in conducting burial for their relatives who die of COVID-19, they will be supported to connect with organizations that are performing free burials.

With links between the Youth Social Work Center and the "Home Hospital" project of Food Bank Vietnam, the call center also has four community ambulances to transport patients to hospitals and COVID-19 treatment facilities in the city.

Along with the call center, the Youth Social Work Center has carried out many programs to assist local people affected by the pandemic with a total capital of over 23 billion VND (1 million USD).

Source: VNA