PANO – The Vietnam Fatherland Front Central Committee, the Ministry of Home Affairs, and the Central Committee of the Vietnamese Veterans’ Association on July 6th signed a coordination program on calculating the satisfaction index of public administration services in 2015.

Accordingly, the participants will conduct a sociological survey to calculate the satisfaction index of public administration services, focusing on six administrative procedures at district and commune levels.

The signing ceremony

The three district-level procedures include identification cards, land use right certificates, and house building licenses. Meanwhile, inspection on procedures on the issuance of marriage and birth certificates, and the notarization of documents will be conducted at commune level.

Districts and communes of ten provinces will be selected for the survey at random.

A conference to announce the results is scheduled to take place this October.

Translated by Tran Hoai